The more opportunities people have to make a difference, the better they feel about the services they have helped to shape – and the better they feel about the institutions providing them. (An action plan for community empowerment, par le département anglais Communities and local Government)

Une référence de Kevin Harris, qui pointe aussi vers un document identifiant des indicateurs (National Indicators for Local Authorities and Local Authority Partnerships: Handbook of Definitions [PDF de 438 pages!] ) permettant de suivre le développement de cet empowerment. Le commentaire de Kevin : I think the indicators in themselves look very progressive. Of course, there’s always concern about how they will be used, and we’ll all take some convincing that they won’t be turned into irritating and counter-productive league tables. [Neighbourhoods]

D’autres documents semblent très intéressants sur ce (complexe) site de « communities and local government ».